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Otázky a procvičení k 15. lekci

3.8.2018, Zdroj: Verlag Dashöfer

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Otázky a procvičení k 15. lekci

ACTIVE EXERCISE- OUTSOURCING AND THE FUTURE

Read the text below, filling in the gaps using the words in the box.


a) efficient, b) maintenance, c) in-house, d) performance, e) metrics, f) delivery, g) supplier, h) parts, i) equipment performance, j) value (noun), k) plants, l) outsource

Heat Appliance Services (H.A.S) is a Tier Two 1. …………………………… offering a critical service: the heating of metal components to get the proper metallurgical properties. This is achieved using special furnaces to give the qualities needed.

Manager John MacKitup says, Our customers want us to commit to 2. …………………………… of an order. If we say two days, it's ok. If our equipment is down, and we can‘t commit to the schedule, it's not. If our equipment is running, we make money. If not, we lose money.“

Ensuring that its equipment operates at peak 3. …………………………… is vital. The company realised that their 4. …………………………… maintainance capacity was limiting their growth and reducing their profitability.

”Our equipment wasn‘t working efficiently. Our uptime was too low, and our top line was declining,“ MacKitup says. „As a small business, we couldn't manage all our service requirements.

That‘s why they turned to Big Maintenance Company (BMC) in order to 5. …………………………… its maintenance operation.

BMC's customers are mostly large multinationals with multiple 6. ……………………………. BMC are focused on making factories run better. Maintenance is all they do.

In the U.S. by itself, 7. …………………………… is a $100+ billion business annually—much of it performed in-house. But in the last four years, BMC has doubled in size, a trend which shows the way companies are thinking about outsourced maintenance. According to BMC marketing manager Jay Fictive,A challenging economy actually increases interest. In good times, people don't care too much and so their decisions can be irrational, but in bad times, they make rational, sensible decisions. They recognize they're not as 8. …………………………… as they could be. A depressed economy often helps the process of change.”

In the end the result can be high levels of quality and service.

MacKitup says, „There wasn't enough time to ensure that repairs were being done properly. If you can‘t produce the 9. …………………………… needed by

 
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