5. Letter to Mrs Jones

Look at the Letter Below.

Dear Ms Jones,

We were concerned to hear that you believed you purchase of Anderson's Caviar caused your daughter to be unwell.

We regret to say that because the sample which you sent us for testing had been opened for some time it was not considered possible to obtain reliable microbiological results for it. A sample, however, was obtained from the same batch of food and in that case there was no evidence of any food poisoning bacteria.

We would like to give you our assurance that our suppliers of caviar are carefully vetted and that each…