Nepřístupný dokument, nutné přihlášení
Input:

Human resources and motivation

10.8.2018, , Zdroj: Verlag Dashöfer

1901
Human resources and motivation

Edward Thomas

1. HUMAN RESOURCES

Read what human resource manager Andy Hands has to say about staff management. Can you put the paragraphs back into the correct order?

A) More generally, we should not forget managerial issues that require human resources involvement. If staff have too much to do, heavy workloads cause a lot of stress. Sometimes office politics might require a human resources response, such as transferring individuals from one department to another. Human resources must offer management support, helping to solve problems such as effort-reward imbalances or home-work imbalances.

B) Of course there are more routine matters of personnel management, such as organising sick pay, cover for missing workers, parental leave and maternity leave.

C) Many companies are trying to cut costs, going through cost cutting exercises. This can involve freezing benefits, working a reduced week, forced holidays, pay cuts, voluntary redundancies and forced redundancies.

D) Now, more than ever, is a challenging time for businesses to manage their staff effectively.

E) So you can see that the activities of human resources manager are many and varied. There may be a shortage of staff, but there is never a shortage to do!

F) Lastly, there is recruitment, which always needs to happen whatever the economic situation, so it is necessary to organise job advertisements, first round interviews, testing, shortlists, final interviews and then an induction course for the candidates which are chosen to fill the vacancies.

G) Despite cutbacks, the challenge for human resource managers is to ensure that worker productivity remains strong. That means that professional development and incentives are still important and must be supported by the company pay and benefits structure.

Correct answers are here1

2. ROLE REVIEW

First match the each group of words below to the right group of sentences. Then put the words in the right places!


A) 1) reward, 2) incentives, 3) pay, 4) effort, 5) benefits
B) 1) reduced week, 2) freeze benefits, 3) forced holiday, 4) pay cuts, 5/6) voluntary / forced redundancies, 7) cut costs
C) 1) sick pay, 2) cover, 3/4) parental / maternity leave,
D) 1) support, 2) personnel management, 3) worker productivity
E) 1) transfer, 2) workloads, 3) stress, 4) office politics, 5) imbalance
F) 1) testing, 2) recruitment, 3) vacancies, 4) induction, 5) job interviews, 6) shortlists, 7) final interviews

1) Some problems occur when 1. …………………………… are too heavy. It may be that there is an 2. …………………………… between what workers receive from their job and what they are expect to do. Other sources of 3. …………………………… include 4. …………………………… - for example where somebody is clearly the boss's favourite, and other staff are treated less well. One solution to problems like this for individual workers is to 5. …………………………… them to another department.

2) One important principle of management is that the 1. …………………………… made by workers should be matched by the 2. …………………………… that they are given for their work. In addition to their basic 3. ……………………………, this might include 4. …………………………… such as a bonus for successfully reaching targets. It may also include 5. …………………………… such as gym membership or a company car.

3) 1. …………………………… should be there to offer 2. …………………………… with the ultimate goal of raising 3. …………………………….

4) Another human resources function is to try to fill 1. …………………………… that appear in company staffing. 2. …………………………… requires an advert to be placed in some publication, 3. …………………………… to be arranged where some kind of 4. …………………………… of applicants can happen. Next, a 5. …………………………… can be drawn up of the better candidates, and 6. …………………………… need to be arranged. The successful candidate will then need an 7. …………………………… course, which it is personnel's job to organise.

5) In times of economic difficulty, there are a number of steps that can be taken. The first might be to 1. …………………………… - no free company gym; no free parking place. Of course generally there will be moves to 2. …………………………… - possibly reducing the travel budget and making sure all trips are essential for business purposes. After this there could be a 3. …………………………… working, or 4. …………………………… where workers who have already used up their yearly amount would simply lose income. There may also be a request for workers to accept 6. ……………………………. If all these fail, the next step would be to ask for 7. ……………………………, and if not enough people come forward, these would be 8. …………………………….

6) On a day to day basis, Personnel has to deal with arranging 1. …………………………… for people away. We have to ensure they receive their 2. ……………………………. More unusually, we have to arrange for 3. …………………………… if children are unwell and staff can't leave them with anyone, and of course 4. …………………………… when our staff become mothers.

Correct answers are here2

Correct answers are here3

3. MORE TECHNICALLY...

Read the following information about a new human resources data management system for a large financial company. Can you put the right headings to the paragraphs?


A) Everyone wins, B) A growing company, C) Rewards analysed, D) Absences monitored, E) Outsourcing a task, F) Record of achievement

1) Sumup Asset Management has grown over the last decade from just a few hundred to several hundred employees, in several centres around the world. The need to increase reporting capability is obvious because in the past several databases were used and the information was put in by human resources staff from paper forms filled in by staff. Inputting data is a time consuming task, and it was hard to update.

…………………………….

2) Sumup has hired a data management company to improve the reporting process. They hope this will help them in performance reviews and compensation decision-making.

…………………………….

3) One improvement will be that absences from work will be recorded by the employees themselves and they will state whether it was authorised or not. Supervisory management will then check these records regularly against their own records, and simply approve the record or not. If they are unsure, they will approach their staff and ask more questions.

…………………………….

4) Another improvement is that staff will record overtime and any contributions they make to the company which are greater than the basic requirement. They can also give feedback about their experience at the company. This will help the company's Compensation Review Committee when they come to their yearly review of rewards packages. They can then decide whether or not to add extra salary, bonuses, benefits or shares. Many companies mix these elements up- shares are often an important part of remuneration of employees.

…………………………….

5) Staff will also record their job history, which will be useful when the company is considering promoting someone from their own staff to a higher position in the company. For example, staff will record any efforts they have made to upskill, and can use the record to request a move to a more challenging job.

…………………………….

6) Sumup hope that data entry will be smoother, oversight easier, and employees more involved in the company's performance assessment process. Everyone should win if it leads to greater productivity.

Correct answers are here4

4. BIG CHECK UP

Can you match the vocabulary on the left to the correct descriptions on the right? At the moment they are mixed up.


A) Workload 1) reductions in pay
B) Office politics 2) compulsory time off work
C) Support 3) reductions in company spending
D) Effort 4) entering data into the system
E) Reward package 5) time spent in work after working hours
F) Sick pay 6) time away from work agreed with management
G) Absences 7) trying hard at some work
H) Cover 8) conversation with possible new employee
I) Maternity leave 9) certified or proven skills
J) Worker productivity 10) record of life in a job
K) Authorised absence 11) positive reasons to work hard
L) Compensation review 12) complex relations between employees
M) Job history 13) finding a new staff member
N) Feedback 14) money paid when off work through illness
O) Reporting capability 15) the mix of rewards given to workers
P) Inputting data 16) to improve skill levels
Q) Overtime 17) the amount of work to do
R) Forced holiday 18) the results of worker's time
S) Pay cuts 19) help, assistance, advice
T) Cutbacks 20) temporary staff to fill in for absentee staff
U) Qualifications 21) the best of possible new employees
V) Recruitment 22) assessment of rewards for workers
W) Job interview 23) the power of the reporting system
X) Shortlist 24) worker's thoughts about company matters
Y) Incentives 25) women away to have children
Z) to upskill 26) times when workers are away from their jobs

Correct answers are here5

5. MOTIVATION

A. D. D. Reason has written an email to managers in his company advising them about how to motivate. Can you fill the gaps in his advice with the adjectives from the box below? Some gaps may be open to different answers, but all the words must be used just once.


A) mindless, B) boring, C) mechanical, D) repetitive

The biggest danger for staff at lower levels is that their jobs can become automatic and 1. ……………………………. Some tasks are 2. ……………………………. and don't need any thought. Other jobs need repeated actions and can be 3. …………………………….. Even some jobs which require some mental work and are not too repetitive can become 4. ……………………………. if the staff member stays doing them for too long.

Correct answers are here6

A) challenging, B) interesting, C) varied

This is why I say that we must try to give our staff a 1. ……………………………. experience over time. Tasks should be 2. ……………………………. – they should force people to think in their jobs and work at their skills. They should also be made 3. ……………………………. , which means that people should come to work wanting to know more about the business.

Correct answers are here7

A) intense, B) demanding, C) gruelling

What dangers are there in this strategy? Well, we could create a situation that is too 1. ……………………………. for workers. Some tasks, although interesting, can be 2. ……………………………. - extremely physically and mentally exhausting. The atmosphere in some businesses is 3. ……………………………. - a hothouse environment where people are pushed too hard.

Correct answers are here8

A) pleasant, B) dignified, C) supportive, D) menial

We can summarise by saying that workers should not have to do 1. ……………………………. tasks, work only with their hands or do repetitive activities. In fact the

 
 Napište nám
 Beru na vědomí, že tento formulář neslouží pro zadávání odborných dotazů, ale pro zasílání Vašich podnětů a postřehů k fungování portálu. Pro zadávání odborných dotazů prosím používejte tento formulář. Děkujeme za pochopení.
 Děkujeme, na Váš podnět budeme reagovat do 24 hodin v rámci pracovního týdne.
Input: