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Phone calls and meetings

16.8.2018, , Zdroj: Verlag Dashöfer

Phone calls and meetings

Edward Thomas


Look at the phrases below which involve making enquiries on the phone. Can you match them with the responses?

A) Hello, is that Charles?
B) Hello, can I speak to Simon Jones please?
C) Hello, this is Mr Anderson, can you put me through to William?
D) Hi John, this is Tom.
E) Hello, I am calling about an advert in the classified section...
F) Hello, I'd like to register a complaint
1) Of course. Can you give me your name and address please?
2) Wow, man! How are you?
3) Yes, which section are you interested in?
4) Yes, but I think he's just popped out at the moment? Can you hold the line a moment?
5) No, this is David, but I can take a message.
6) Of course. Just a moment.

Correct answers are here1


Look at the conversation below between Jim and Ed. Answer Qs 1-8 following it on the page below.

E - „Hi Jim, this is Ed here.”

J - „Oh, hello”

E - „I was wondering whether we could find a time for meeting this week?”

J - „Right. I guess so. Just a second while I get my diary”

„Got it. How about Wednesday?”

E - „Can't do Wednesday, sorry. Are you free Tuesday”

J - „Well, Tuesday I only have an hour free..”

E - „What time?”

J - „between one and two...”

E - „No good, sorry. How about Friday then?”

J - „Friday, well, let me see... mmm, looks ok. Afternoon?”

E - „Afternoon's ok. What time suits you?”

J - „For me, the later the better. Is 5pm ok?”

E - „Ok, after work then, more or less. Whereabouts shall we meet?”

J - „What about the pub on the corner of main street?”

E - „The Dog and Dolly you mean?”

J - „Yes, that's the one!”

E - „Great, that's fixed then. Friday at 5 at the Dog and Dolly?”

J - „Yes, see you then. Cheers”

E - „Cheers”


1) How does Jim ask Ed to wait for a moment?

2) Is Jim positive, negative, or neutral about the idea of meeting?

3) Does Jim have any time on Tuesday?

4) How does Jim slow the conversation while he looks in his diary?

5) How does Ed ask what time is best for Jim?

6) How does Jim say later is better?

7) How does Ed say that they have agreed a time together?

8) How do they say goodbye to each other (British English)

Correct answers are here2


Can you match the formal phrases on the left of the following chart to the informal ones on the right:

Formal Informal
A) Can you hold the line please... 1) Hello, can I speak to John Jones please?
B) Excuse me while I look in my diary 2) Hi Clare, is John Jones around?
C) Would you mind waiting a moment, please... 3) Sorry he's busy just now.
D) Hello, I'd like to speak to Mr Jones, please... 4) Hi, John here...
E) Can you put me through to Mr Jones... 5) Just a second...
F) I'm sorry he's not available at the moment 6) Can you get him to call back?
G) Hello, this is Mr Jones speaking... 7) Can I take a message?
H) Hello, I'd like to talk to you about... 8) Can you hold on a moment...?
I) Would you like to leave a message? 9) Hi, about...
J) Would you mind asking him to return my call? 10) Just let me look in my diary.

Correct answers are here3


Conference calls are special types of phone call that may involve many people. Many people find them very difficult. Here is an example of the opening of a conference call. Your task is to reorganise the boxes with speakers' comments so that the dialogue is logical and makes sense.

A) Yes, Julia. 1. Phillip speaking - I have heard about this and I'm going to speak to our Embassy people about it. Thanks for raising that valuable point. Right, now I'd like 2. to turn to other business...

B) Certainly Phillip. I'll begin by quoting from the report summary then. 3. Just a moment, 4. I am just looking for my place. Ah, 5. here it is. Ok then...(time passes)

C) Just 6. to be clear, it was one-two-oh, 120 million Euros.

D) 7. Go ahead Julia, 8. we're all listening...

E) Good. Then if we can all 9. speak clearly for the benefit of Johann, I think 10. we can begin. Natalie, would you like to kick off by summarising the report on the new investment planned for Russia?

F) Er, if I can be first here, 11. this is Johann. 12. The line's not so good here. You'll all have 13. to speak up a bit. 14. Can you all hear me ok?

G) 15. If I could come in here, Johann here – 16. could you just go over the bit from the summary about the earnings forecast for next year? Was it 120 million or 112?

H) Well, 17. I can hear you plainly. 18. Loud and clear. No problems 19. this end. This is Julia speaking by the way.

I) Excuse me, 20. Julia here - could I just say something Phillip?

J) Right then everybody. Phillip here, speaking. 21. I'd just like to begin by checking that everyone can hear me ok. 22. Everything ok?

K) And this is Natalie. I don't have any problems 23. on my side either.

L) Well, it's something from the Financial Times actually about the Russian authorities' approach to investors in their economy. It seems that they will try to make us pay many additional costs for being 90% located outside Russia. 24. Does anyone know about that?

Correct answers are here4


If you are leading (chairing / conducting) a meeting you will need some of the following phrases. Can you put the boxed language in the right order to give a presentation, with the correct headings from the list below?

Setting the agenda, Concluding, Summarising, Introducing and greeting, Changing topics

1. ……………………………


Let's recap*, shall we? Just to recap*...Let's take a moment to review...I would like to go over/ sum up/ summarise/ review. Let's take stock of what we've discussed here...Allow me to / let me --------- remind you/ summarise briefly / go over / reiterate. If I can just--------- summarise / review / reiterate / restate / sum up. Let's sum up by---------- reviewing/ re-iterating/ restating/ summarising/ going over/ reminding ourselves,

2. ……………………………


That's all we need to say about.../ Right, we've looked at.../ So much for.../ I think that's enough about.../ I would say we've covered this topic well enough; now.../ Right, let's move on to / Ok, fine, now let's turn to/ Moving on, we come to item 1.3..../ Let's look now at.../ I'd like to move on to.../ Next, we need to deal with/ I'd like now to...

3. ……………………………


Right, I would first like to outline.../ Let me fill you in on the topic we are dealing with today/ Today, we want to tackle the question of/ The aim today is firstly to..., and secondly to.../ Our goal today is to.../ Let's start by.../ First, let me/allow me to ------ outline/suggest/ I would like our discussions to touch on a number of issues.

4. ……………………………


I would like to conclude by saying.../ Thank you very much for your attention/ In conclusion I would say.../ And finally.../ It's been a pleasure to address you today/ It only remains for me to say.../ My last word to you is.../ At the end of the day.../ I would like to wish you a safe journey home and good luck in the future/ I would like to thank you for this opportunity to speak to you/ you've been a great audience.

5. ……………………………


Hello, and welcome/ Good to see you all here today/ Nice that you could make it today/ Those of you who have made it here today, thank you for being here/ Thank you for making the time for this meeting/ It's a pleasure to be here today/ It's great that we can meet like this/ First, allow me to / let me introduce myself. I am ............

*recapitulate = repeat

Correct answers are here5


Read through the following script of a meeting chaired by John (J), and featuring his colleagues Fran (F), Mike (M) and Tony (T). Fill in the gaps using language from exercise 5. Look

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